Refund & Cancellation Policy

Free plan

The Free plan is genuinely free. There is nothing to refund or cancel.

Plus subscription (₹2,499 / year)

You can cancel your Plus subscription at any time from your account settings. On cancellation, your plan remains active until the end of the paid billing period — you will not be charged again.

7-day refund window. If you upgrade to Plus and decide it is not for you, email us at support@idecodeme.com within 7 days of the charge and we will refund the full amount to your original payment method. No questions asked.

After the 7-day window, subscription payments are non-refundable, but you can cancel to avoid future renewals.

Failed decodes

If a decode fails for a technical reason on our side (e.g., we cannot process your report despite it being a valid lab PDF), it does not count against your quota and any applicable charge is reversed automatically.

How to request a refund

Email support@idecodeme.com with the subject line Refund request and the email address on your account. Refunds are processed within 5–7 business days and appear on your statement within your bank's standard settlement time (typically 5–10 additional business days).

Contact

Questions about billing or refunds? Reach us at support@idecodeme.com. For legal or grievance matters, see our contact page.